Are your volunteer's problems causing you problems? Not sure what to do next? Steve and Sue take a lighthearted look at some of the most common volunteer performance problems and deliver some serious solutions. Helps you to assess the extent and root causes of problems. Examples range from "Annoying Volunteers" with poor interpersonal skills to "Dangerously Dysfunctional" ones, posing risk concerns. Sample volunteer policies directly related to the handling of problematic volunteer situations are also included.

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Excerpted from "Reprimanding"
In case, however, that problems do continue, it is important to begin developing a case history of the Problem Situation. This case history will be important both in tracking what you are doing to correct the problem and also to develop a record of the problem for use if more harsh measures become necessary.

Following the reprimand, write a memo to the file that indicates the following:

• The specific facts of the incident, including dates, parties involved, and the specific nature of the misperformance for which the reprimand was given.
• The nature of the conversation with the volunteer about the incident or situation, including their own explanation of the reasons for their performance.
• Any corrective actions that were identified with the volunteer, including any timeline for their implementation.

While regrettable, this will both help you to determine what you need to do and potentially establish for others the history of the situation.

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