Description

A back-to-basics book on volunteer retention. Because nothing is more frustrating than to be continually searching for new volunteers to replace the ones who drift away, this book is filled with easy-to-read, practical information and inspirational quotes to help "keep those volunteers around." Each of the twelve chapters focuses on a way to excite, inspire, and motivate volunteers. Illustrates techniques for using humor in the workplace, giving fast feedback, being a "coach," hiring the best, empowering volunteers, and demanding excellence.

Table of Contents

Introduction .13
1. Connect with Your Volunteers 23
2. Give Fast Feedback 31
3. Demand Excellence 43
4. Empower Your Volunteers 51
5. Hire the Best 61
6. Say Thank You 71
7. Have Fun! 81
8. Build Leaders 91
9. Build That Team! 105
10. Be a Coach! 115
11. Build Motivation 127
12. Look for Attitude 139
Endnotes 147
Resources 149
About the Author 157

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Brief Excerpt

All people like to be asked for their opinions…The value-adding manager knows that everyone is capable of suggesting better ideas. Usually just asking volunteers for their thoughts about a problem is, in itself, both a compliment and a morale builder. Besides, it will probably truly give us another view of the problem facing us. One idea that I like to use is an informal meeting with new volunteers, after about three weeks, where I ask them for their observations about the organization and particularly the volunteer program. It is always amazing to me the new insights that I gather from these "new kids" about how we might improve the flow and culture of the organization.

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