Description

A clear, concise guide on how to communicate with friends and family - and strangers - who are ill. This booklet shows what works (and doesn't) to ease the pain, lift the spirit, and help people feel supported. It tells how to approach emotional situations with confidence. What Can I Say? is a wonderful training tool for volunteer friendly visitors or buddies, whether interacting with patients in a hospital or care center, or at home.

Table of Contents

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Brief Excerpt

The Art of Listening

The key to the art of listening is asking good questions. As who has been the biggest influence in your loved one's life. Of what accomplishments is she most proud? What does she like most about herself? What events have been most meaningful to her? Watch for that sparkle in her eyes when you hit upon a subject she enjoys.

Keep this question in mind, and ask it often: "How can I serve you right now?" Help the patient to maintain her dignity. She needs to be treated with respect, as a whole person.

Memories are a rich resource, especially for seniors. You can help someone to remember their happiest moments and their victories--in detail. If it leads to fantasy or exaggeration, don't correct them. Let it be. Even those who are cranky, depressed, or confused, appreciate a visit when they feel your acceptance.

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