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In a crisis situation, a designated volunteer coordinator can take charge and handle the spontaneous outpouring of volunteers that typically accompanies the situation. This Points of View examines why those skilled in volunteer management can automatically tap into a proven set of abilities when asked to respond quickly and effectively − and why this makes us different from other managers or human resources personnel faced with similar situations. And, we might add, it also makes us invaluable.

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This article was published in e-Volunteerism: The Electronic Journal of the Volunteer Community. Subscribe now to access all the articles.