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Mary Wiser was the innovative director of volunteer services at the Courage Center in Minnesota, an internationally renowned rehabilitation facility. She died of cancer this year but remains in the memory of the many volunteer program managers who saw her as a mentor. Her friends have culled her files to share some of her remaining training materials and other words of wisdom.

When asked to contribute to this article, Sue Vineyard, author, consultant and trainer in volunteerism, wrote the following eloquent testimonial to her friend and colleague.

...Mary left a legacy that can be an inspiration to us all as she blazed the trail toward a higher level of professionalism. This higher level required a change from the established Volunteer Manager as kind servant working behind the scenes, to one of internal consultant devising workable systems between staff supervisors and volunteers - and also leveraging success so that she could take her rightful place at the highest decision-making level.

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