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One of the thorniest dilemmas for successful volunteer retention is often the relationship between volunteer and paid staff members. As organizations involve more and more people in donated service, more and more paid staff are required to coach or supervise volunteers who work in their area of the agency. In order for these working relationships to be successful, I believe the key ingredient is integrity.

“Integrity” is defined with words such as honest, complete, unbroken, and strong. Integrity can refer to physical structures as well as to human interaction. In a building, integrity refers to the design and construction as being solidly based and put together neatly, with the weight distributed evenly. A building with integrity doesn’t fall down at the slightest breeze.

A relationship with integrity has the same characteristics....

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