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Author Jayne Cravens, the Online Volunteering Specialist at UN Volunteers, recognizes the value of surveying volunteers and offers suggestions for discovering what volunteers say about their experience with your organization.

"On a recent visit back to the United States, I heard very different opinions about volunteerism from two good friends. The first said that she will never volunteer again...she tells why. The second friend said she couldn't get enough of volunteering...and she tells why.

"These two testimonies regarding volunteerism make me wonder if the organizations these two assisted are aware of their feelings. And so I ask volunteer managers reading this to consider: What would people who have volunteered with your organization say about their experience?

"Do you know? Do you care?

"If anything, these two episodes have made me realize yet again the value of surveying volunteers about their experience, and how easily this can be done using e-mail."

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