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Jana Mendez, Volunteer Initiatives Coordinator for Boulder County Government in Boulder, Colorado explains how she managed to integrate training on how to work with volunteers into a mandatory training session on employee supervision for middle management employees.

I knew the importance of “enculturation” – of welcoming volunteers into our entire workforce. But how best to do it? Getting to the supervisors of the employees who come into frontline contact with volunteers seemed an avenue with much potential.

Jana shares her techniques, several of her exercises and handouts, and her PowerPoint presentation – all adaptable by any agency.

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