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For nearly three years, noted leadership authority and author Rick Lynch conducted a research project to see if he could identify the most important communication skills that leaders of nonprofit organizations use to inspire volunteers.  What language skills made people feel respected, valued and in control? What skills made it easier for people to focus on the future instead of the past? In this article, Lynch reveals what he discovered: seven language skills that can increase a person’s leadership ability and minimize resistance to new ideas and actions.  

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