McCurley, Steve

Handling Problem Volunteers
Insightful and humorous guide to dealing with a wide range of problem behaviors exhibited by some volunteers, from irritating to seriously dysfunctional.

Keeping Volunteers: A Guide to Retention
How to enhance volunteer retention and motivation, avoid volunteer burnout, get beyond short-term commitments, and more – subjects of critical interest to every volunteer program manager.

Measuring Up
Dozens of forms to plan for and then fairly assess your program readiness, success, climate, volunteer performance, training, change, customer services, communication, recruitment, recognition, image and much more.

Volunteer Management: Mobilizing All the Resources of the Community, 2nd Edition
The most widely utilized text in the world on the theory and practice of managing a volunteer program, now updated and expanded.