Insightful and humorous guide to dealing with a wide range of problem behaviors exhibited by some volunteers, from irritating to seriously dysfunctional.
How to enhance volunteer retention and motivation, avoid volunteer burnout, get beyond short-term commitments, and more – subjects of critical interest to every volunteer program manager.
Dozens of forms to plan for and then fairly assess your program readiness, success, climate, volunteer performance, training, change, customer services, communication, recruitment, recognition, image and much more.
The most widely utilized text in the world on the theory and practice of managing a volunteer program, revised for 2011.
This author’s articles are available in the e-Volunteerism archives: McCurley, Steve
e-Volunteerism: The Electronic Journal of the Volunteer Community is a quarterly journal with an archive of articles since the first issue in 2000. Subscribers have unlimited, continuous access to the newest of e-Volunteerism and to its growing archives. Subscribe now or purchase 48-hour access on the e-Volunteerism site and read or download whatever you like in that time period.