Supervision

Handling Problem Volunteers

Insightful and humorous guide to dealing with a wide range of problem behaviors exhibited by some volunteers, from irritating to seriously dysfunctional.

Keep Those Volunteers Around

A back-to-basics book on volunteer retention.

Keeping Volunteers: A Guide to Retention

How to enhance volunteer retention and motivation, avoid volunteer burnout, get beyond short-term commitments, and more – subjects of critical interest to every volunteer program manager.

Making Dreams Come True without Money, Might or Miracles

Inspiring examination of why dreams die, how to keep dreams alive, forming dream-nurturing environments, and rules for dreamers and Dream-Catchers.

Training Module 4 in The 55-Minute Training Series: Volunteer Motivation

Explores why people volunteer and teaches how to respect and respond to differences in motivational needs.

Training Module 5 in The 55-Minute Training Series: Supervising Volunteers

Identifies the basic skills and characteristics of good volunteer supervision, clarifies the supervisor's role with volunteers, and explores methods and systems for carrying out this role.

Training Module 7 in The 55-Minute Training Series: Delegating to Volunteers

Explores the values of responsible delegation and teaches procedures and techniques for doing it well.

Training Module 9 in The 55-Minute Training Series: Handling Volunteer Performance Problems

Identifies some of the causes of volunteer performance problems and examines options for dealing with volunteer performance gaps.

Volunteer Management: Mobilizing All the Resources of the Community, 3rd Edition

The most widely utilized text in the world on the theory and practice of managing a volunteer program, revised for 2011.

Volunteer Management for Animal Care Organizations (free)

As of August 2011, now offered as a free resource by the Humane Society of the U.S.! Geared specifically to the challenges posed by an animal shelter environment but can help any animal care organization build its volunteer program.

What We Learned (the Hard Way) about Supervising Volunteers

Advice, wisdom, and experience from over 85 real-life, on-the-job supervisors of volunteers: crystal clear analysis of what works and what doesn’t in supervision.