Frequently Asked Questions

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Buying Online

Electronic Books

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Why can't I log into my account? 
We enacted a new shopping cart system on December 26, 2022.  The old bookstore accounts are no longer available.  You may create a new account with the new system or simply buy a book without creating an account. 

 Is my account information secure? 
We guarantee that your information will be kept private and secure. We used an independent ecommerce system that is nationally know for security. We do not have access to store credit card information or password information. We never sell or loan our customer list to other businesses! You will be asked whether or not you wish to receive product updates or other information from Energize, Inc. and we honor your choice.

Buying Online

Which credit cards do you accept?
Energize accepts Visa, MasterCard, Discover, and American Express credit cards. You may also pay via PayPal.

Is it safe for me to use my credit card on your site?
Yes. The credit card information you enter on our form will automatically be processed online through a thoroughly-tested and completely secure Internet credit card authorization company. It will take only a few moments for your card to be authorized. As soon as you have paid, a screen will give you instructions for downloading your electronic books. You will also have a printable receipt, showing printed books to be sent to you. Your credit card information is not stored by Energize and is not accessible to Energize at any time.

What if I do not have a credit card?
You are able to pay via PayPal.  However, we are not able to accept payments by check. 

What if my organization requires an invoice or purchase order?
We are not able to process purchase orders or payment by checks.

How soon after I order will I get my book(s)?
Electronic books will be available for download immediately upon payment. 

What if I am not in the United States?
Energize is happy to serve international customers. Our electronic books are available to anyone in the world who wants to have immediate access to materials and avoid shipping costs. 

We only accept payment in U.S. dollars with a credit card or PayPal.

Electronic Books

What kind of e-Book does Energize sell? 
On our website we sell PDF files. A PDF can be viewed using Adobe Reader software, usually already on your computer but also available for free download from the Web. You can also add PDF files to Kindles and other readers. All copyright restrictions that apply to a printed book also apply to PDF files. You purchase the right to read and print out one copy only, unless you arrange and pay for additional distribution privileges.

PDF files can be read by both Windows and Mac operating systems.

How do I download an electronic book?
The final screen you will see after completing your payment will show the titles of each electronic book you have bought and a “download now” link. You will also receive an email with a download link. 

Step 1: Make sure you have the latest version of Adobe Reader.
Step 2: Download one book at a time and save the file to your computer. ( While download time should be short, some downloads take longer than others, depending on the size of the file, on your Internet connection, and on your computer system.)
Step 3: Depending on what Internet Browser you use, you may be asked if you want to “Open” or “Save” your file. We suggest you choose “Save.” We also suggest creating a folder just for your electronic books so you can easily find them whenever you want.
Step 4: Repeat steps 2 and 3 for each electronic book you have ordered.
Step 5: When you have finished saving all your files, you can open your books at any time from your computer. Just open Adobe Reader, go to "File" then "Open." Browse to the folder containing your books and open any book you want to read.

Can I download my books at another time?
You will be able to access the download buttons for two weeks after your purchase.  Save your email so you can easily download again. 

If you still have difficulties, please call use our Contact form for help. 

What if I don’t have Adobe Reader?
Download Adobe Reader for free. It's quick and easy. Go to and you can download the program file there.

How do I get support for installing or working with Adobe Reader?
For answers to questions about downloading, installing, or configuring Adobe Reader, go to the official Adobe support page at

Can I read electronic books on a PC or a Mac?
PDF files can be read by both Windows and Mac operating systems.

Can I print out my electronic book?
Yes. You may print out one copy of the book for your own use. Each book file opens with a "terms of use agreement" that permits a commercial printing site to make a single copy of the copyrighted file.

Can I share the electronic book with others in my organization?
You can print out the electronic book and loan the print-out just as you would loan your copy of a regular book. However, you may not make multiple copies of the electronic file nor of the printed file without purchasing the right to do so. Please see our Terms of Use for electronic books purchased from Energize.

Still have more questions? Contact Us