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Training Materials

Book coverAn Asset Builder's Guide to Youth Leadership

Sensible and inspiring advice for adults who truly want to engage young people in meaningful leadership volunteer roles, with how-to tips on everything from recruitment to intergenerational meetings.

Book coverBest of All

A compendium of the best techniques for leading volunteer engagement, proven to work in a myriad of settings.

Church Puzzle Book coverChurch Puzzle Game

Complete instructions and materials for an interactive group activity designed to allow faith communities to self-assess how well their congregations function.

Book coverAn Asset Builder's Guide to Training Peer Helpers

A trainer's manual for adult leaders preparing youth volunteers to do peer helping, with 15 interactive sessions complete with discussion guides and handouts (many useful for any age volunteer learning to do counseling).

Book coverFocus on Volunteering KOPY KIT®

Stand-alone documents each on a single volunteerism-related subject, all ready for the copier or printer—perfect for newsletters, training handouts, flyers and more.

Book coverModel Volunteer Handbook

Detailed guide about developing a handbook for new volunteers, with specific suggested topics and examples of policy statements.

Building Staff / Volunteer RelationsBuilding Staff/Volunteer Relations

Insight into (and humor about) the reasons for tension between employees and volunteers and practical strategies for designing satisfying work for both groups.

Training Busy StaffTraining Busy Staff to Succeed with Volunteers - Complete Set

12 ready-to-deliver, but completely adaptable, training sessions for teaching paid staff the fundamentals of working with volunteers in your setting.

Book coverWhat Can I Say?

A clear, concise guide on how to communicate with people who are ill.

Training Module 1: Designing Positions for Volunteers

Designed to sensitize volunteers and staff to the significance of written volunteer position descriptions.

Training Module 2: Volunteer Recruitment

Explores targeted volunteer recruitment: develop a strategy of invitation to reach the best people to fill your volunteer positions.

Training Module 3: Interviewing Volunteers

Designed to examine the need for interviewing and screening volunteers and to share the basic process and skills necessary to do it effectively.

Training Module 4: Volunteer Motivation

Explores why people volunteer and teaches how to respect and respond to differences in motivational needs.

Training Module 5: Supervising Volunteers

Identifies the basic skills and characteristics of good volunteer supervision, clarifies the supervisor's role with volunteers, and explores methods and systems for carrying out this role.

Training Module 6: Orienting and Training Volunteers

Explores the rationale and elements of volunteer orientation and training, and how to deal with the challenges inherent in training today's volunteers.

Training Module 7: Delegating to Volunteers

Explores the values of responsible delegation and teaches procedures and techniques for doing it well.

Training Module 8: Mutual Performance Reviews

Explores why people volunteer and teaches how to respect and respond to differences in motivational needs.

Training Module 9: Handling Volunteer Performance Problems

Identifies some of the causes of volunteer performance problems and examines options for dealing with volunteer performance gaps.

Training Module 10: Volunteer Program Evaluation

Discusses the purpose and values of a volunteer program evaluation and helps identify the steps needed to carry out an evaluation.

Training Module 11: Risk Management in Volunteer Programs

Shares the importance of adhering to policies and procedures for managing risk in a volunteer program, as well as suggestions for controlling, alleviating or diminishing risk.

Training Module 12: Volunteer Recognition

Helps salaried and volunteer staff appreciate the significance of meaningful recognition and to generate creative formal and informal ways to acknowledge volunteers and staff.

Training Busy Staff to Succeed with Volunteers (Limited Multi-Use License Option)

Options for volunteer centers, trainers, and national organizations to be allowed repeated use of these 12 ready-to-deliver  training sessions for teaching paid staff the fundamentals of working with volunteers.