Supervising over 500 volunteers working in several locations became a real volunteer management challenge.The volunteer program staff consist of the Volunteer Director and one other person. I was pulling my hair out trying to figure out a way to collect statistics, nurture, retain, and promote connection between volunteers and staff. The real life example of getting help was right there.; VOLUNTEERS. We now have volunteers in management.
We refer to them as team leaders. Each team leaders is a seasoned volunteer with a thorough knowledge of oour agency, its mission, goals, policies and procedures. Our teams are composed of up to 20 volunteers and team leaders are a highly effective link between the agency and the volunteer program. Team leaders ensure that volunteers are fully aware of agency policies , alert them new or revised procedures, pass along agency communication, collect statistics, phone volunteers once a month, meet with volunteers quarterly, etc. The Volunteer Director, on the other hand, meet with team leaders. This is only the beginning of a beautiful connection.