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Informal Service

This term is usually applied to small things people do for one another as good neighbors, concerned citizens, or people with shared interests -- actions that are very helpful to the recipient but are not organized or coordinated by any formal organization. 

The Need for Diversity – a ‘Whole-of-Volunteering’ Approach, Joy Noble, Louise Rogers, and Andy Fryar, Volunteering SA Inc, 2003
Time and Money: An In-Depth Look at 45+ Volunteers and Donors, 2003
study by AARP on the extent of volunteering by older Americans, including informal helping and attention to ethnic minorities.

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