Healthcare and Hospice

The Limits of Statistical Reporting, Christine Burych, Alison Caird, Joanne Fine Schwebel, Michael Fliess, and Heather Hardie, pp. 1-2, Energize, Inc., 2016

Supporting Volunteer Efforts During Coronavirus, Betsy McFarland, Energize Hot Topic, 2020

Taking the Client's Perspective in Designing Volunteer Roles, Susan J. Ellis, Energize Hot Topic, 2009

What Not to Say, Simon and Karen Fox, pp. 11-13, Adventures in Caring Foundation, 2000

Best Practices and Recruiting and Retention Resource Guide for Healthcare Volunteers

By the American Hospital Association Committee on Volunteers.

, 2003, pp. 51

Promising Practices for Volunteer Administration in Hospitals

By Femida Handy, Robert Mound, Lisa-Marie Vaccaro, and Karin Prochazka, from the Canada Volunteerism Initiative and York University.

, 2004, pp. 38

Successful Strategies for Recruiting, Training, and Utilizing Volunteers: A Guide for Faith- and Community-Based Service Providers

From the Substance Abuse and Mental Health Services Administration. Focuses on prevention, treatment, and recovery services for substance abuse and mental illness; however, the principles described apply to any field and may help organizations understand how to start and manage a successful volunteer program.

, 2005, pp. 56

Working with Volunteers and Managing Volunteer Programs in Health Care Settings

"Investing in Australia's Health." From the National Health and Medical Research Council of Australia.

, 2003, pp. 51

Compassion Fatigue UK

http://www.compassionfatigue.org/

Do your volunteers have to cope with "compassion fatigue"? Get advice, training, and resources at this site that promises volunteers it "will help you get back to being brilliant; so that you can remember why you're doing what you're doing and get back to doing it; making that difference to the people you care for."

Help the Hospices

http://www.hospiceuk.org/

UK site with descriptive information about hospice volunteering, from the volunteer's perspective.

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Measuring the Impact of Volunteers

Presents the innovative Volunteer Resources Balanced Scorecard measurement and planning tool for aligning volunteer effort with organizational goals and effectively assessing the impact of that effort.

Association of Healthcare Volunteer Resource Professionals (AHVRP)

AHVRP, a professional membership group of the American Hospital Association, is the premier professional membership society for healthcare volunteer services, retail operations and related support services disciplines. List of chapters having Web links.

Site also has materials about the Committee on Volunteers, a specialty committee of the Board, concerned with the roles, responsibilities, and services of organized volunteers and auxilians, as well as the community perspective they provide for the health care field.

National Association of Voluntary Service Managers (NAVSM) - UK

A membership organisation that exists to support and develop best practice in volunteer management in the National Health Service in the UK, to enhance the experience of patients, carers, the public and staff.

Refrain from emotional involvement

Submitted by Laura J. King, The Children's Inn at NIH , Bethesda, Marlyand, USA

Supervisors need to advise volunteers to refrain from becoming emotionally involved with the children and their families and also help them learn how to do this. The more the volunteers know about a child's illness the more difficult it is to remain detached. If volunteers get attached and the child dies, the emotional toll can be overwhelming. If the volunteer experiences this repeatedly the result can be burnout or stress. To prevent this we encourage volunteers to enjoy and share "in the moment" when interacting with a child: to focus on the child and the activity they are sharing rather than on the disease; to focus on the present, not the future.

Supervisors also need to limit the amount of time volunteers give, especially when they are new. Taking on too much too soon can also lead to burnout. Supervisors can also help volunteers cope with some of the negative experiences they will have. Family members are under a lot of stress and may be angry, rude, abrupt and insensitive. They may not treat volunteers with kindness and appreciation. Volunteers need to be coached on how to avoid taking this personally and how to give support and comfort to families, too. Finally, supervisors have to be willing to offer emotional support to volunteers when they are having a rough day. Giving volunteers a hug or a pat on the back or listening attentively as them talk through their pain is essential.

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Measuring the Impact of Volunteers