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All Titles in Our Store

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Book cover for 12 Key Actions12 Key Actions of Volunteer Program Champions, Revised (free PDF)

Free report on what real-life "Volunteer Program Champion" CEOs think, feel, and do to successfullly support volunteer involvement in their organizations.

Book coverBest of All

A compendium of the best techniques for leading volunteer engagement, proven to work in a myriad of settings.

Book coverBetter Safe

Demystifies risk management and sets out in plain language what every volunteer program needs to know about this sometimes scary, always critical subject.

Book coverBeyond Police Checks

Definitive guide for screening volunteers and employees, explaining why and how to assure everyone's protection.

Building Staff / Volunteer RelationsBuilding Staff/Volunteer Relations

Insight into (and humor about) the reasons for tension between employees and volunteers and practical strategies for designing satisfying work for both groups.

Book coverBy Definition

A walk-through of the importance of developing policies for and about volunteers, with clear examples and templates.

Book cover imageBy the People

Revised in 2005, this book remains the only presentation of the full scope and depth of volunteer activity throughout three centuries of American history.

Children as VolunteersChildren as Volunteers

The only book focusing on engaging volunteers under the age of fourteen in agency or community organizations.

The Complete Volunteer Management Handbook

The UK version of a classic text, covering every aspect of managing what can be your organization’s most valuable assets: volunteers.

Engaging the Head, Heart and Hands of a VolunteerEngaging the Head, Heart and Hands of a Volunteer

A guide on volunteer motivation and leadership skills for leaders of volunteers to feed the passion of those who choose to serve.

Book cover for From the Top DownFrom the Top Down

Outlines the key executive decisions necessary to lay the foundation for successful volunteer involvement: policies, budgeting, staffing, employee-volunteer relationships, legal issues, cost and value of volunteers, and more.

From the Top Down UK edition book coverFrom the Top Down, UK Edition

UK Edition of the best-selling book that identifies the critical link between the actions of an organisation’s senior management and the overall success of volunteer engagement.

Handling Problem VolunteersHandling Problem Volunteers

Insightful and humorous guide to dealing with a wide range of problem behaviors exhibited by some volunteers, from irritating to seriously dysfunctional.

book cover imageThe (Help!) I-Don't-Have-Enough-Time Guide to Volunteer Management

Is managing volunteers only part of your job? Or just not enough hours in a day? Learn to build a management team and and feel some relief from carrying the whole weight of leading volunteer involvement alone.

Book coverKeeping Volunteers

Examines the art of keeping volunteers productively connected to the organization including how to enhance volunteer motivation, avoid volunteer burnout, get beyond short-term commitments, and more.

book cover imageThe LAST Virtual Volunteering Guidebook

Understand the concept and practices of virtual volunteering and integrate online service successfully into your overall volunteer involvement strategy.

Book coverLeading the Way to Successful Volunteer Involvement

Workbook of checklists, worksheets, idea stimulators, and other practical tools for senior-level leaders to incorporate volunteer involvement as a key ingredient in the overall strategy of an organization.

Making Dreams Come TrueMaking Dreams Come True without Money, Might or Miracles

Inspiration for leaders of volunteers who act at "dream-catchers" every day.  Examine how to keep dreams alive, form dream-nurturing environments, and support volunteers' dreams to reality.

book cover Measuring the Impact of VolunteersMeasuring the Impact of Volunteers

Presents the innovative Volunteer Resources Balanced Scorecard measurement and planning tool for aligning volunteer effort with organizational goals and effectively assessing the impact of that effort. 

Book coverMeasuring Up

Dozens of forms to assess volunteer involvement in your organization including forms for agency readiness for volunteers, volunteer feedback, assessing organizational climate, and personal satisfaction in your job. 

Book coverA People Lens

Sprinkled with true stories of innovative volunteer engagement, best-practice tips, and perspectives from agency leaders and volunteers, this book will change how you think about engaging highly-skilled volunteers.

Proof PositiveProof Positive

The basics of a volunteer recordkeeping system: the why and how of application forms, volunteer data files, assignment records, time and activity reports, proving impact.

Secrets of Successful BoardsThe Secrets of Successful Boards

A Boards 101 book for trustees new to boards, for leaders of all-volunteer associations, or for anyone starting a nonprofit from the ground up, with chapters by ten well-known authorities on boards.

Book coverSelf-Help Accounting, 2nd Edition

A how-to guide to fulfilling the role of board treasurer, written in simple, clear language for the non-accountant.

special setSpecial Set: Executive Role in Volunteer Involvement

TWO great books for ONE special price. Put From the Top Down principles to work with Leading the Way worksheets and tools. 

Stalking the Elusive ExecStalking the Elusive Executive (FREE)

Free e-publication - A dozen tips written mainly for volunteer resources managers who need help in gaining administrative support, even to get their bosses to read a book on the topic of volunteers.

Training Busy StaffTraining Busy Staff to Succeed with Volunteers - Complete Set

12 ready-to-deliver, but completely adaptable, training sessions for teaching paid staff the fundamentals of working with volunteers in your setting.

Training Busy Staff to Succeed with Volunteers (Limited Multi-Use License Option)

Options for volunteer centers, trainers, and national organizations to be allowed repeated use of these 12 ready-to-deliver  training sessions for teaching paid staff the fundamentals of working with volunteers.

Visionary Leadership in Volunteer ProgramsVisionary Leadership in Volunteer Programs

A collection of favorite and most-requested presentations from Marlene Wilson, volunteer management pioneer and leader in the field.

Volunteer Engagement 2.0 book coverVolunteer Engagement 2.0

35 experts in volunteerism explore innovative volunteer engagement approaches that are reshaping nonprofits and their communities, and share how you can put these insights into action in your own organization. 

Volunteer Management Audit

A validating tool for analyzing the effectiveness of an organization's volunteer management practices, with complete Scoresheets and instructions to conduct the process successfully.

Volunteer Management for Animal Care OrganizationsVolunteer Management for Animal Care Organizations (free PDF)

Geared specifically to the challenges posed by an animal shelter environment but can help any animal care organization build its volunteer program.

Volunteer Management 3rd EditionVolunteer Management: Mobilizing All the Resources of the Community

The most widely utilized text in the world on the theory and practice of managing a volunteer program, revised for the third time.

Volunteer Recognition Skit KitVolunteer Recognition Skit Kit

Have fun at your volunteer recognition events! Seven original skits complete with instructions, complete scripts, song words, and ideas for adaptation.

Volunteer Recruitment BookThe Volunteer Recruitment (and Membership Development) Book

Complete guide to recruitment, from designing volunteer roles to assessing your organization’s image to where and how to look for new volunteers. Long chapter on membership development for all-volunteer organizations.

Supervising VolunteersWhat We Learned (the Hard Way) about Supervising Volunteers

Advice, wisdom, and experience from over 85 real-life, on-the-job supervisors of volunteers: crystal clear analysis of what works and what doesn't in supervision.

Book Cover When Everyone's a Volunteer

Challenges conventional wisdom about boards, fundraising, and membership development when applied to grassroots volunteer efforts. Includes great group interaction exercises.